Instadesk Digital Customer Engagement Platform (DCEP) is designed to elevate customer experience and craft great memorable CXs.
Creating positive memorable customer experience is the new battleground in improving customer value. With rising customer expectations, it is difficult for businesses to stay abreast of expectations, let alone exceed them. The focus now is not on providing great experiences but in ensuring that you architect the experience in such a way that they live on the customer’s memory which in turn will provide a direct and quantifiable impact on future behaviour. Instadesk Digital Customer Engagement Platform (DCEP) is designed to elevate customer experience and craft great memorable CXs.
Instadesk DCEP is an open architecture that helps to build an experience that allows customers to shift seamlessly between the channels anywhere in ‘real-time’. It helps to stitch customer interactions and provides a consistent, personalized and memorable 360-degree CX.
In-app/Chat Audio/Video solution
Unified Workspace for Customer Engagement
Multi-Channel VA – Visual/Voice Call flow Developer
Outbound Campaign Manager with Predictive Dialer
Real-time, Custom & Historical Reports
E-Com & Retail
Travel & Hospitality
Manufacturing & Services
Customers expect a consistent experience irrespective of which channel they use. Organizations have to provide a highly adaptive and memorable customer experience. The future is on owning the customer experience and not the channels.
"Brands that demonstrate “true empathy” in the experiences they deliver will win. These experiences build powerful memories that can disrupt categories "
- Alan B. Hart, Managing Partner of ATOMCK & Host of Marketing Today podcast
89% of customers get frustrated having to repeat their issues to multiple representatives.
Instadesk is a start-up communications service provider headquartered in Bengaluru, India. Instadesk’s Digital Customer Engagement Platform together with a host of solutions and services enables businesses to seamlessly communicate with customers using voice, video, text and other collaboration tools to provide memorable customer experiences.