Innovate the way your customers communicate

Elevate customer experience

Craft lasting customer experience memories

Provide best in-app user experience

Transcend from Complexity to Clarity

A future-proof platform you can trust

Build lasting Relationships

Immersive engagement solutions that build brand loyalty

Engage and Simplify Contextual Communications

Personalize experience and automate when necessary
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Instadesk Digital Customer Engagement Platform (DCEP) is designed to elevate customer experience and craft great memorable CXs.

Creating positive memorable customer experience is the new battleground in improving customer value. With rising customer expectations, it is difficult for businesses to stay abreast of expectations, let alone exceed them. The focus now is not on providing great experiences but in ensuring that you architect the experience in such a way that they live on the customer’s memory which in turn will provide a direct and quantifiable impact on future behaviour. Instadesk Digital Customer Engagement Platform (DCEP) is designed to elevate customer experience and craft great memorable CXs.

Instadesk DCEP is an open architecture that helps to build an experience that allows customers to shift seamlessly between the channels anywhere in ‘real-time’. It helps to stitch customer interactions and provides a consistent, personalized and memorable 360-degree CX.

Our Solutions

Instadesk Digital Customer Engagement Platform (DCEP)

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Insta-Engage

In-app/Chat Audio/Video solution

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Insta-Connect

Unified Workspace for Customer Engagement

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Insta-Assist

Multi-Channel VA – Visual/Voice Call flow Developer

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Insta-Campaign

Outbound Campaign Manager with Predictive Dialer

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Insta-Reports

Real-time, Custom & Historical Reports

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Insta-Services

Professional Services

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Explore Possibilities for your Industry

BFSI

Telco

E-Com & Retail

Travel & Hospitality

Healthcare

Manufacturing & Services

Channel-less Customer Journey

Customers expect a consistent experience irrespective of which channel they use. Organizations have to provide a highly adaptive and memorable customer experience. The future is on owning the customer experience and not the channels.

Instadesk Advantages

We are a Niche communications player focused on crafting Customer Experience Memories
Our solutions and services with the mobile-first approach create a paradigm shift and provide the best user experience
We forge long-standing relationships with our clients. Consistent performance and proven processes are the cornerstones for these relationships
We provide Legacy Modernization by transforming the existing legacy systems to up-to-date landscape with reduces complexity and costs
We provide a continuum of deployment options – cloud, hybrid and on-premise options with the flexibility to pay for what you use
With a wide range of industry knowledge, deep understanding and technical expertise our engineers have an unmatched repertoire of skills in the Customer Engagement domain

WHAT THE INDUSTRY EXPERTS SAY?

"Brands that demonstrate “true empathy” in the experiences they deliver will win. These experiences build powerful memories that can disrupt categories "

- Alan B. Hart, Managing Partner of ATOMCK & Host of Marketing Today podcast

Card Back

89% of customers get frustrated having to repeat their issues to multiple representatives.

Interested? Contact us for a free demo Request Live Demo

Instadesk is a start-up communications service provider headquartered in Bengaluru, India. Instadesk’s Digital Customer Engagement Platform together with a host of solutions and services enables businesses to seamlessly communicate with customers using voice, video, text and other collaboration tools to provide memorable customer experiences.

Contact Info

Location

Bangalore - India