Automating, organizing and managing your outbound campaigns and resources increases productivity and efficiency. It simplifies the call handling process to a large extent to reach prospects. It greatly reduces the time required for handling a call and allows to have more control over operations resulting in greater productivity.
Reduces lead time – It efficiently facilitates scheduling, launching and measuring campaigns from simple to complex, across single or multiple channels within a short span of time.
Reduces Idle time – By increasing right party connect it reduces agent idle time and increases first call resolution. It easily filters out busy, unanswered calls, fax machines etc.
Provides customization – It can be configured and easily customized to include features such as conference calls, internal and external transfers, call blending, remote agent support etc.
Improves call quality, compliance and reporting – It allows to monitor and record agent interactions in real-time. The compliance tools ensure that the operation is in accordance with statutory rules and guidelines.
Provides customer information– – It provides agents with the necessary customer information they need to manage contacts effectively and efficiently.
Instadesk is a start-up communications service provider headquartered in Bengaluru, India. Instadesk’s Digital Customer Engagement Platform together with a host of solutions and services enables businesses to seamlessly communicate with customers using voice, video, text and other collaboration tools to provide memorable customer experiences.